Terms of Service
Last updated: June 24, 2025
General Terms
These terms of service specify the conditions you must comply with when using the FuyiDev WhatsApp CRM platform. By using our service, you are deemed to have accepted these terms.
Service Definition
FuyiDev offers the following services with WhatsApp Business API integration:
- AI-supported WhatsApp chatbot solutions
- Customer relationship management (CRM) system
- Automated workflows and messaging
- Analytics and reporting tools
- Integration and API services
User Responsibilities
Account Security
- Keeping your account information confidential
- Using strong passwords
- Reporting suspicious activities
- Not sharing accounts
Content Responsibility
- Producing content in compliance with laws
- Not sending spam and unwanted messages
- Respecting copyrights and intellectual property rights
- Protecting personal data
Prohibited Uses
The following activities are strictly prohibited:
- Activities threatening system security
- Spreading malware
- Fraud and misleading activities
- Violating WhatsApp policies
- Unauthorized use of personal data
- Anti-competitive behavior
Pricing and Payment
Subscription Terms
- Monthly or annual payment options
- Automatic renewal system
- Cancellation and refund conditions
- Price change notifications
Refund Policy
You can request a refund within 14 days with valid reasons. Refund requests are evaluated and refunded to your account within 7-10 business days.
Service Level (SLA)
Uptime Guarantee
99.9% system uptime
Support Time
24/7 technical support
Response Time
Critical: 1 hour, Normal: 4 hours
Data Backup
Daily automatic backup
Limitation of Liability
FuyiDev's liability is limited to the following cases:
- Direct damages caused by service interruptions
- Technical malfunctions and system maintenance
- Problems caused by third-party service providers
- WhatsApp API changes and restrictions
Termination of Agreement
Termination by User
You can close your account and cancel your subscription at any time.
Termination by FuyiDev
Accounts violating the terms of service may be suspended or terminated after a warning.
Contact
For questions about terms of service:
Email: info@fuyi.dev
WhatsApp: +90 (510) 220 00 07
Address: Istanbul, Turkey